Refund & Cancellation Policy
The following terms apply to syncjetlag Premium digital services. Your statutory consumer rights are not affected.
7-day free trial
Monthly and annual subscriptions begin with a 7-day free trial. Unless you cancel before the trial ends, your selected plan is charged automatically and renews monthly or annually at the price shown at checkout. Cancel during the trial to avoid the first charge.
Cancel your subscription
Cancel at any time through the Customer Portal on your Billing page, or email hello@syncjetlag.com from the email address linked to your account. Cancellation stops future renewals; paid Premium access continues until the end of the current billing period. Cancellation alone does not request a refund. For trial cancellation by email, contact us before the trial expires and allow time for processing.
14-day refund window
You may request a refund for syncjetlag Premium digital services within 14 calendar days of a charge. Email hello@syncjetlag.com with your account email, charge date and receipt or transaction reference. We will review your request and coordinate eligible refunds with Paddle, our payment provider. Approved refunds are returned to the original payment method; processing time depends on your bank or payment provider. If a payment is refunded, the corresponding paid access may end. Rights required by local law continue to apply.